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This situation clearly illustrates what constitutes psychological harassment at work. Brenda is the victim of vexatious behaviour on the part of Lucia. Her repeated remarks and hostile conduct adversely affect Brenda’s psychological integrity. This situation makes Brenda’s work environment harmful. 

• The case of Brenda and Lucia (Windows Media Player format)
• The case of Brenda and Lucia (Quicktime format)

This situation illustrates a conflict between two individuals and not a situation involving psychological harassment at work. Maurice’s behaviour does not constitute psychological harassment within the meaning of the Act. 

Poorly managed or left unresolved, this work conflict could degenerate into psychological harassment.

• The case of Maurice and Sylvie (Windows Media Player format)
• The case of Maurice and Sylvie (Quicktime format)

Organizational changes have resulted in adaptation problems for Laurent. He mistakenly believes that Mylène is abusing her authority and that he is the victim of psychological harassment. In this situation, Mylène’s management right is not abusive and does not constitute psychological harassment. The management of discipline, performance or absenteeism, the application of the gradation of sanctions and even the dismissal of Laurent constitute the legitimate exercise of the management right in this case.

• The case of Laurent and Mylène (Windows Media Player format)
• The case of Laurent and Mylène (Quicktime format)